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Wrong Item Received

If you believe you have received the wrong product, please follow these steps:

  1. Verify the item number of the item(s) you received compared to your order confirmation and/or invoice. If it does not match, contact customer service immediately.
  2. Be sure to include a copy of your original order confirmation.
  3. Confirm the item number and quantity of the wrong item(s).
  4. Provide clear pictures showing the wrong item.

The wrong item must be returned in its original packaging, and will be responsible for the return shipping cost. You can choose to exchange it for the correct item or request a full refund.

Important Note: is not liable for reimbursing any labor costs or compensating for project delays resulting from the receipt of incorrect goods. We strongly recommend waiting to schedule installation until after your order has arrived and been thoroughly inspected.